Question 1

What is included with Event Coverage?

Accepted Answer

Event coverage includes culling of all photos taken and post-processing of all remaining images.   Your photos will be then uploaded to a password protected online gallery, which you can share with family and friends. By default, anyone who has the password will be able to download full resolution images without the watermark on them. To reduce who can download files from your gallery, please contact us.  You will also receive an unlimited use 10% off coupon for the first month your gallery is live to use for products, which can be shared with friends and family.  Coverage does not include timeline consultation or assistance in planning. Coverage follows order of events as provided by the client.

Question 2

What are your rates for event photography?

Accepted Answer

Our rates and information for shooting events can be found on our Event Information page

Question 3

Can I mix and match the number of photographers?

Accepted Answer

Depending on our schedules and availability, we can usually accommodate a mixture of hour coverage for events.  For example, you may request 2 photographers for the first hour of an event, and then drop the following hours to 1 photographer.  Please note: regardless of when the coverage of 2 photographers begins, the pricing will follow "First Hour" coverage as 2 photographers if a coverage combination is requested. Remaining hours will follow "Additional Hours" as appropriate.

Question 4

What if I have more than 50 people attending, but only want 1 photographer?"

Accepted Answer

Depending on the details of the event and what you're specifically looking for, we may be able to oblige. Just keep in mind that with events with a large number of guests, the number of photos you receive and moments caught may be limited.   Of course we can discuss this with you further. Please fill out our Event Request Form, and we will be in touch shortly to discuss your options and our suggestions.

Question 5

What if I don't want everyone who views my online gallery to be able to download images?

Accepted Answer

Easy! Just provide us with a 4 number PIN of your choosing, and we can set up your gallery so that the PIN is required for downloading images from your event. Guests with the password to the gallery will still be able to view the images, but not download them.

Question 6

I see you do not use your hourly rates for events longer than 6 hours. What if I want coverage for more than 6 hours?

Accepted Answer

Please email us at info@lovelensesphotography.com with more information and we will provide you with a custom quote.

Question 7

Can I break up hourly coverage with 2 hours in the morning and 2 hours in the afternoon as 4 total hours.

Accepted Answer

No. Total hours must be done consecutively.   However, you may book two sets of 2 hour coverage. In this case the first 2 hours would be the "first hour" and 1 "additional hour". The afternoon time would then have a new "first hour" rate and another 1 "additional hour".

Question 8

What are "digital files"?"

Accepted Answer

"Digital files" is a fancy term for your photos. Once photos are edited, they are saved in a JPEG format. When we refer to "digital files" included or to be purchased, we mean the full-resolution image without a watermark. The watermark will remain on the photos in the gallery, and when you look at them within your shopping cart, but will not be on the actual file you will receive.    One "digital file" is equal to one photo.

Question 9

How do I get my included digital files?

Accepted Answer

For session file redemption, where you have a specified number of files to download: If you log in to your gallery with your associated email address (the one your Gallery Ready Email was sent to), the system will recognize how many downloads you will be allowed. It will keep track of this as you download, and a pop-up will show you how many downloads you have remaining. We recommend using the Favorites feature to choose the ones you want to download, and remove them one by one as you download them (or download them all at once). This will help prevent using up one of your downloads on the same picture twice!  For Event file downloads, and sessions with all files included: Your gallery should be set to be fully unlocked, so you can download as you wish either one by one, or the whole gallery at once. Downloading the full gallery/album at once will save a zipped folder to your computer (possibly multiple downloads). You will have to unzip this folder to access the photos. Unless you reach out to us a request something specifically, all galleries/albums in this category will be set by default to allow anyone who has the password to download images. If you wish to restrict this, please email us for additional information.

Question 10

Can I choose some of my files now and get the rest later?

Accepted Answer

Yes you can! For sessions with a specific number of files included, the system will now recognize you by your associated email address and allow you to download your included files as you wish.   However, the system will not recognize a duplicate download of the same file and it will remove one of your downloads. Because of this, we suggest you use our Favorites system for tracking what you have and have not downloaded.

Question 11

I can't download my chosen and redeemed photos to my phone, how can I get them there?"

Accepted Answer

Because of the size of the files, they must be downloaded as zipped files which cell phones and other mobile devices do not recognize.   Files must be downloaded and unzipped on a computer and then sent to your mobile device using your preferred method. We find that using a cloud service or drive works the best (such as DropBox or Google Drive).

Question 12

What if I want to buy more digital files?

Accepted Answer

Not a problem at all! Simply visit this page on more information regarding purchasing additional digital files.

Question 13

Where can I print my files out?

Accepted Answer

We can't stop you from printing your included files where you wish -- though we may cringe a bit on the inside when they're printed at Walmart.   We highly recommend using MPix, which is the consumer branch of our professional lab, Miller's. Their quality is wonderful, and their pricing is budget-friendly.

Question 14

What kind of products do you offer in your gallery, and what are the prices?"

Accepted Answer

While we ofter a wide variety of prints and products through your gallery (sample pricing can be found here), we recognize that there may be products you don't see listed that you wish to purchase. Just reach out and let us know and we'll help you get what you're looking for!

Question 15

Why do I have to crop some of my pictures for ordering prints?

Accepted Answer

We're glad you asked!   Digitally speaking, the files that come out of our camera are sized in a 2:3 ratio -- which as you can see, many of the popular print sizes are not.   For more information, check out our Cropping and Sizing Guide

Question 16

When is your next Portraits in the Park for Operation Smile?

Accepted Answer

Our next Portraits in the Park for Operation Smile date and availability are listed on our Upcoming Events page. We may be between fundrasiers though, so check back often!   Also, newsletter subscribers get first chance at signing up for Portraits in the Park for Operation Smile sessions! Click here to sign up!

Question 17

Do you do Mini Sessions?

Accepted Answer

We do Mini Session events, where we offter 15 minute sessions on a specific date at a specific location and registration must be done in advance. Beyond those specified days, we do not offer anything shorter than a 30 minute half session. To book a 30 minute session, please fill out this form.   Mini Session dates get released to our newsletter list first, and then released to the public on our Facebook page and Events page on our website. If you're not on our newsletter list, make sure you visit here to sign up for our newsletters for first notice for all our events!

Events
For information and pricing on Small Wedding Coverage, please visit our Weddings Page

1 Photographer

2 Photographers

Policies

Events For information and pricing on Small Wedding Coverage, please visit our Weddings Page

1 Photographer

2 Photographers

Policies

Events
For information and pricing on Small Wedding Coverage, please visit our Weddings Page