Question 1

How long does it take to get our images?

Accepted Answer

Most of the time, our turnaround is sooner than the date in your contract, but you can expect the following estimations in your contract:

- For Traditional Coverage, online galleries and digital files are ready within 8 weeks of the wedding date (12 weeks for weddings September - December).

- Small Wedding Coverage will depend on your number of photographers and hours of coverage. You can expect a gallery due date of anywhere between 3 - 8 weeks.

The final due date will be in your contract and shown in your booking email for easy reference. You will have the option to add on a Rush Order during the booking process to speed up delivery of your images.

Question 2

How many pictures will we get in our gallery?

Accepted Answer

There are a few factors that play into how many pictures you'll have after your wedding, and while we can't promise anything, we can give you a rough estimate of what we usually get from our weddings:
 
Traditional Coverage, Pearl Packages (10 hours) with 2 photographers and 1 assistant: roughly 1100-1500 pictures
Traditional Coverage, Emerald Packages (up to 15 hours) with 2 photographers and 1 assistant: roughly 1800-2200 pictures
Traditional Coverage, Diamond Package (up to 15 hours) with 3 photographers and 1 assistant: roughly 3000-3400 pictures
Small Coverage, 1 photographer: roughly 100-150 per hour
Small Coverage, 2 photographers: roughly 200-300 per hour

Question 3

Will you hold the date for me?

Accepted Answer

To be fair to everyone, we can not hold the date or pencil you in without a deposit and signed contract.

However, once your deposit of 30% of your chosen package and signed contract are in, the date is yours and yours alone!

Question 4

Can I change packages after I book?

Accepted Answer

Once you are booked for a specific package and type of coverage, we can only accommodate upgrades to the package. We do not offer downgrades*.

For example, at any point you can upgrade from Small Wedding Coverage to Traditional Coverage (scheduling allowing), or include additional hours/photographers (schedule allowing). You can also upgrade any of the Traditional Coverage packages.

*Exceptions to this include things completely out of your control, like the pandemic. Please let us know if you have any questions.

Question 5

We don't want our pictures used publicly. Can we make that request?

Accepted Answer

Yes, you may choose the optional add-on of the Non-Usage Fee. The Non-Usage Fee is applied when a couple prefers that none of the images taken at their wedding and engagement session be used on Love & Lenses' social media, website, hanging in the office, or for marketing materials.

The fee is 15% of your chosen total package at signing. If you do not choose the pay the Non-Usage fee at signing of your contract and decide to change your mind after and request the Non-Usage fee be added on, the fee will then be 20% of your chosen package.

This fee is to offset the missed marketing opportunities from being unable to share our visual-based work with potential clients which could cause a lack of revenue.

Question 6

When is the balance due?

Accepted Answer

Your full balance will be due 2 weeks before your wedding. You will receive an automated email reminding you the balance is due 1 week before the due date.

Balances (amount remaining after initial deposit) over $1,000 will include a credit card processing fee if paid online. This includes payments made in increments towards the balance after the deposit. If you intend to make your balance payment(s) by credit card, please let us know in advance of your due date as they must be added manually and unlocked.

There is no processing fee for balances paid by check. Checks must be postmarked by the due date writen in your contract.

Question 7

What are "digital downloads"?

Accepted Answer

Previously called "Digital Files", "Digital downloads" is a fancy term for your photos. Once photos are edited, they are saved in a JPEG format. When we refer to "digital downloads", we mean the full-resolution image without a watermark. The watermark will remain on the photos in the gallery, and when you look at them within your shopping cart, but will not be on the actual download you will receive. 
 
One "digital download" is equal to one photo.

Packages that include Digital Files/Downloads:
- The Diamond
- The Emerald Plus
- The Pearl Plus
- All Small Wedding Coverage

Question 8

Do you refund deposits on cancellations?

Accepted Answer

The deposit is non-refundable with very few exceptions.

The deposit guarantees that we will hold the date exclusively for you. Once you’ve signed the contract we do turn down all other commissions for that date. However, we have updated our protocols and contracts to reflect current global concerns regarding COVID-19 and date changes/cancellations.

To discuss this policy further, just reach out!

Question 9

What is a Timeline Consultation Meeting?

Accepted Answer

About 4-5 months out from your wedding, we'll have our Timeline Consultation Meeting. This is about a 1-hour meeting where we will discuss the schedule and help you work through the timeline for the day of the wedding. This often consists of discussing the portrait schedule, so everyone knows what time they need to be dressed and ready to go, which in turn helps hair and makeup know what time they should be starting.
 
We've found that since we started offering this assistance to our couples that the weddings we do are much more organized, timely, and not rushed. The last thing we want for you on your wedding day is to feel stressed and miss the shots that matter most to you!

These meetings are now included in both Traditional Coverage and Small Wedding Coverage.

Question 10

To you travel for weddings? If so, how far and what is the process?

Accepted Answer

Yes, we travel! We will pretty much go anywhere (within reason...) and love to explore new places.
 
Depending on the location and type of travel involved, travel fees can range. If it is a drivable distance, we charge the standard government rate per mile. Other distances that may include airfare will be discussed. Hotel fees may also be included in the travel cost, depending on the location/time of year/etc.
 
Just reach out! We love doing weddings in unique locations and would love to accompany you on the adventure!

Question 11

How far will you travel for an engagement session?

Accepted Answer

We've travelled all over for engagement sessions, and they're always so much fun!
 
For driving distance locations, we only charge one way of the standard government rate for our couples whose wedding we are booked to shoot up to 100 miles (per GPS) from Ringwood, NJ. Depending on locations and time of year, a hotel stay may be included as well.

Just let us know what your thoughts are, and we'd love to brainstorm a fun and special session for you!

Question 12

What kind of editing do you do?

Accepted Answer

Our goal with editing our pictures (aka "post-processing") is to accentuate but not contort reality. We may remove small things that can distract the eye (such as a blemish, spec of dust, a rougue leaf, an outlet in the wall) but we will never change our client's bodies or appearance to make them anything other than the beautiful people they are. We don't believe in body-morphing, but instead in self-love.

Question 13

What is a First Look, and should we do one?"

Accepted Answer

A First Look is a private moment done between a couple the day of their wedding, before the ceremony and portraits are done. It gives them a quiet moment to see each other for the first time and truly take in the promise and commitment they are about to make.
 
Doing a First Look will allow the portrait portion of the day to move more smoothly, as well as giving you a better change of enjoying your cocktail hour.
 
We understand many people prefer to keep things traditional and we would never insist on a First Look, but we do highly recommend it. It will be one of the few parts of the day where you are alone together uninterrupted. You will still have that sense of excitement as you walk down the aisle and see each other!
 
Want to keep it traditional, but like the idea of a quiet moment together? We can also do a "Non-Looking First Look" where we station you on either side of a door or the corner of a building. This way you can reach out and hold hands or pass along a special gift without ruining any of the anticipation of seeing each other.

Click the button below to read more about making the decision:

Question 14

What is a receiving line?

Accepted Answer

At weddings, a receiving line is when the couple stands at the end of the aisle after walking down as newlyweds for all of their friends and family to individually congratulate the couple.
 
Receiving lines can take up 30-45 minutes depending on the situation, which is why it's important for us know if you're planning on doing one when we help you with the timeline of your day.

Question 15

What is a COI?

Accepted Answer

A COI is a Certificate of Insurance, and it's something many venues require us to send them in advance to be allowed to work on the premises. By default, we now automatically obtain one for every wedding we work and will send it to the person at your venue whose contact information you provide as the primary contact.

Frequently Asked Questions